Shera Usher

• Advise executive leadership on enterprise-wide digital transformation strategy.
• Translate technology capability into business value and develop enterprise-wide strategies to increase technology adoption and improve operational efficiency.
• Lead and align cross-departmental teams to implement transformation initiatives.
• Analyze business operations to uncover systemic inefficiencies and identify opportunities for performance improvement.

• Improved performance management by contributing to the design of an efficient, fair, equitable and transparent Performance Appraisal System.
• Improved IT service performance and service transparency by designing a comprehensive IT service catalogue and implementing an ITIL-compliant service desk.

• Bridged communication gaps between vendors and users to meet requirements and maximize benefits to the Bank.
• Led cross-functional implementation teams of up to 7 members, including third-party vendors; ensuring that requirements are met and identifying opportunities to increase business value.

Distinction | GPA 4.0
Bristol, England, UK

Cum Laude | GPA 3.56
Murray, Kentucky, USA

Control Objectives for Information and Related Technology

IT Service Management

Individual Effectiveness: 7 Habits of Highly Effective People
Strategic Leadership: The 4 Essential Roles of Leadership
Leading Change: How to Turn Uncertainty into Opportunity
Productivity: The 5 Choices to Extraordinary Productivity
Navigating Difficult Conversations: Turn Tension into Progress
Trust & Inspire: Fundamentals Beliefs of Trust & Inspire Leaders

IT Strategy & Innovation
Governance Risk and Compliance
People & Leadership
Project & Portfolio Management

ISO/IEC 27001 Lead Implementer Training
ISO/IEC 27005 Risk Management Training

Cloud Services Manager
ITIL Service Capacity: Release Control & Validation

Administration of Microsoft Project Server 2013
BI for Microsoft Project Server 2013 for Administrators